These General Terms and Conditions apply to all bookings, stays, and related services provided by Rosaleen Boutique Hotel to customers through our website or any other booking channel.
Reservations are only considered confirmed upon confirmation by the Hotel via written or electronic means. Customers are responsible for providing accurate personal information and making payments during the booking process.
Early check-in or late check-out can be arranged upon request and may incur additional charges.
All room rates are listed in VND and include applicable taxes, unless otherwise stated. Payment can be made by credit card, debit card, or other accepted methods. The hotel reserves the right to hold or deduct funds from the provided payment card, subject to the terms of the reservation.
Cancellation terms may vary depending on the room rate and booking channel. In the event of a no-show, a fee will be charged as stated in the booking confirmation.
Guests must respect the property, staff, and other guests of the Hotel. Any damage caused intentionally or negligently will be charged to the guest. The Hotel reserves the right to refuse service or terminate the stay in case of inappropriate behavior.
The hotel is not responsible for loss, theft, or damage to personal property unless proven to be at the hotel's fault. Guests are advised to use the in-room safety deposit box to store valuables.
The hotel is not liable for delays or non-performance of obligations due to events beyond its reasonable control, including natural disasters, strikes, or government restrictions.
These Terms and Conditions are governed by the laws of Vietnam. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Hue City.
At Rosaleen Boutique Hotel, we value your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make reservations, or stay at our hotel.
We may collect personal information such as:
We employ rigorous security measures to protect your personal information from unauthorized access, misuse, or loss. Access to your data is limited to authorized employees and service partners.
Your data may be shared with trusted third parties such as payment processors, booking platforms, or IT service providers – but only for purposes necessary to provide the service. We do not sell or share your information with anyone.
You have the right to access, edit, or request the deletion of your personal data. Rosaleen Boutique Hotel may update this Policy from time to time, and the latest version will always be posted on the website.
This website and its contents are the property of [Company Name]. Le Carré Hue. All content on this website – including text, images, logos, designs, and graphics – is the property of Rosaleen Boutique Hotel or its legally licensed partners. Accessing, browsing, or using this website signifies your agreement to abide by these terms. Any copying, modification, or distribution without written permission is strictly prohibited.
The hotel strives to ensure that all information posted on the website is accurate and up-to-date. However, content may be changed without prior notice. The hotel is not responsible for any losses arising from accessing or using this website, including system errors, service interruptions, or viruses. Links to third-party websites are for informational purposes only.
This Legal Notice is governed by the laws of Vietnam. Any disputes will be subject to the exclusive jurisdiction of the courts in Hue City.
Personal information includes any data that helps identify you as an individual. At Rosaleen Boutique Hotel, we may collect and process your information during the booking process, your stay, or when you use our services.
All personal information is stored and protected in accordance with Rosaleen Boutique Hotel's Privacy Policy, ensuring absolute confidentiality and security for our guests.
