{"id":1921,"date":"2026-05-12T00:54:39","date_gmt":"2026-05-11T17:54:39","guid":{"rendered":"https:\/\/rosaleenhotel.axia.vn\/?page_id=1921"},"modified":"2026-05-21T14:14:01","modified_gmt":"2026-05-21T07:14:01","slug":"dieu-khoan-dich-vu","status":"publish","type":"page","link":"https:\/\/rosaleenhotel.com\/en\/dieu-khoan-dich-vu\/","title":{"rendered":"Terms &amp; Services"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1921\" class=\"elementor elementor-1921\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b1ab7f e-con-full e-flex e-con e-parent\" data-id=\"2b1ab7f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-dcf95db e-flex e-con-boxed e-con e-child\" data-id=\"dcf95db\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a7d52d e-flex e-con-boxed e-con e-parent\" data-id=\"7a7d52d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b527bcc elementor-widget elementor-widget-html\" data-id=\"b527bcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n    #rosaleen-terms {\n        font-family: inherit; color: inherit; line-height: 1.8; max-width: 900px; margin: 0 auto; padding: 20px 0;\n    }\n    #rosaleen-terms p { margin-bottom: 15px; text-align: justify; font-size: 15.5px; }\n    #rosaleen-terms .policy-title { font-family: \"Playfair Display\", Georgia, serif; font-size: 28px; color: #2c3e50; margin: 0 0 30px; padding-bottom: 15px; border-bottom: 1px solid #e8e4de; text-transform: uppercase; letter-spacing: 1px; }\n    #rosaleen-terms .policy-item { display: flex; align-items: flex-start; margin-bottom: 30px; }\n    #rosaleen-terms .policy-num { font-family: \"Playfair Display\", Georgia, serif; font-size: 24px; font-weight: bold; color: #a67c52; min-width: 45px; line-height: 1.2; padding-top: 2px; }\n    #rosaleen-terms .policy-content { flex: 1; }\n    #rosaleen-terms .policy-content h4 { font-family: inherit; font-size: 16px; color: #2c3e50; margin: 0 0 10px 0; text-transform: uppercase; letter-spacing: 0.5px; font-weight: 600; }\n    #rosaleen-terms .policy-list { list-style: none !important; padding: 0 0 0 15px !important; margin: 15px 0 !important; }\n    #rosaleen-terms .policy-list li { position: relative; padding-left: 20px; margin-bottom: 10px; font-size: 15.5px; }\n    #rosaleen-terms .policy-list li::before { content: '\u2666'; color: #a67c52; position: absolute; left: 0; font-size: 11px; top: 2px; }\n    #rosaleen-terms .contact-text { font-style: italic; color: #666; margin-top: 20px; padding: 15px; background: #fdfbf9; border-left: 3px solid #a67c52; }\n    @media (max-width: 768px) { #rosaleen-terms .policy-item { flex-direction: column; } #rosaleen-terms .policy-num { margin-bottom: 5px; font-size: 22px; } }\n<\/style>\n\n<div id=\"rosaleen-terms\">\n    <h2 class=\"policy-title\">General Terms and Conditions<\/h2>\n    \n    <div class=\"policy-item\"><div class=\"policy-num\">1.<\/div><div class=\"policy-content\"><h4>Scope of application<\/h4><p>These General Terms and Conditions apply to all bookings, stays, and related services provided by Rosaleen Boutique Hotel to customers through our website or any other booking channel.<\/p><\/div><\/div>\n\n    <div class=\"policy-item\"><div class=\"policy-num\">2.<\/div><div class=\"policy-content\"><h4>Booking and Confirmation<\/h4><p>Reservations are only considered confirmed upon confirmation by the Hotel via written or electronic means. Customers are responsible for providing accurate personal information and making payments during the booking process.<\/p><\/div><\/div>\n\n    <div class=\"policy-item\"><div class=\"policy-num\">3.<\/div><div class=\"policy-content\"><h4>Check-in and Check-out<\/h4><p>Early check-in or late check-out can be arranged upon request and may incur additional charges.<\/p><\/div><\/div>\n\n    <div class=\"policy-item\"><div class=\"policy-num\">4.<\/div><div class=\"policy-content\"><h4>Room Rates and Payment<\/h4><p>All room rates are listed in VND and include applicable taxes, unless otherwise stated. Payment can be made by credit card, debit card, or other accepted methods. The hotel reserves the right to hold or deduct funds from the provided payment card, subject to the terms of the reservation.<\/p><\/div><\/div>\n\n    <div class=\"policy-item\"><div class=\"policy-num\">5.<\/div><div class=\"policy-content\"><h4>Cancellation and No-show Policy<\/h4><p>Cancellation terms may vary depending on the room rate and booking channel. In the event of a no-show, a fee will be charged as stated in the booking confirmation.<\/p><\/div><\/div>\n\n    <div class=\"policy-item\"><div class=\"policy-num\">6.<\/div><div class=\"policy-content\"><h4>Customer&#039;s Responsibilities<\/h4><p>Guests must respect the property, staff, and other guests of the Hotel. Any damage caused intentionally or negligently will be charged to the guest. The Hotel reserves the right to refuse service or terminate the stay in case of inappropriate behavior.<\/p><\/div><\/div>\n\n    <div class=\"policy-item\"><div class=\"policy-num\">7.<\/div><div class=\"policy-content\"><h4>Hotel Responsibilities<\/h4><p>The hotel is not responsible for loss, theft, or damage to personal property unless proven to be at the hotel&#039;s fault. Guests are advised to use the in-room safety deposit box to store valuables.<\/p><\/div><\/div>\n\n    <div class=\"policy-item\"><div class=\"policy-num\">8.<\/div><div class=\"policy-content\"><h4>Force majeure<\/h4><p>The hotel is not liable for delays or non-performance of obligations due to events beyond its reasonable control, including natural disasters, strikes, or government restrictions.<\/p><\/div><\/div>\n\n    <div class=\"policy-item\"><div class=\"policy-num\">9.<\/div><div class=\"policy-content\"><h4>Applicable Law and Jurisdiction<\/h4><p>These Terms and Conditions are governed by the laws of Vietnam. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Hue City.<\/p><div class=\"contact-text\">For further information or inquiries, please contact us via email: <strong>info@rosaleenhotel.com<\/strong><\/div><\/div><\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0110i\u1ec1u kho\u1ea3n v\u00e0 \u0110i\u1ec1u ki\u1ec7n Chung 1. Ph\u1ea1m vi \u00e1p d\u1ee5ng Nh\u1eefng \u0110i\u1ec1u kho\u1ea3n v\u00e0 \u0110i\u1ec1u ki\u1ec7n Chung n\u00e0y \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho t\u1ea5t c\u1ea3 c\u00e1c \u0111\u1eb7t ph\u00f2ng, l\u01b0u tr\u00fa v\u00e0 c\u00e1c d\u1ecbch v\u1ee5 li\u00ean quan do Kh\u00e1ch s\u1ea1n Rosaleen Boutique cung c\u1ea5p cho kh\u00e1ch h\u00e0ng th\u00f4ng qua trang web c\u1ee7a ch\u00fang t\u00f4i ho\u1eb7c b\u1ea5t [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1921","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rosaleenhotel.com\/en\/wp-json\/wp\/v2\/pages\/1921","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rosaleenhotel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rosaleenhotel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rosaleenhotel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rosaleenhotel.com\/en\/wp-json\/wp\/v2\/comments?post=1921"}],"version-history":[{"count":10,"href":"https:\/\/rosaleenhotel.com\/en\/wp-json\/wp\/v2\/pages\/1921\/revisions"}],"predecessor-version":[{"id":2343,"href":"https:\/\/rosaleenhotel.com\/en\/wp-json\/wp\/v2\/pages\/1921\/revisions\/2343"}],"wp:attachment":[{"href":"https:\/\/rosaleenhotel.com\/en\/wp-json\/wp\/v2\/media?parent=1921"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}