{"id":1823,"date":"2026-05-10T23:49:34","date_gmt":"2026-05-10T16:49:34","guid":{"rendered":"https:\/\/rosaleenhotel.axia.vn\/?page_id=1823"},"modified":"2026-05-12T00:59:27","modified_gmt":"2026-05-11T17:59:27","slug":"thong-tin","status":"publish","type":"page","link":"https:\/\/rosaleenhotel.com\/en\/thong-tin\/","title":{"rendered":"Information"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1823\" class=\"elementor elementor-1823\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd23666 e-con-full e-flex e-con e-parent\" data-id=\"dd23666\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-64c2f0c e-flex e-con-boxed e-con e-child\" data-id=\"64c2f0c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-310e3b5 txt-slide-up elementor-widget elementor-widget-heading\" data-id=\"310e3b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b835a7d e-flex e-con-boxed e-con e-parent\" data-id=\"b835a7d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84d5c51 elementor-widget elementor-widget-text-editor\" data-id=\"84d5c51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<style>\n    \/* B\u1ecdc to\u00e0n b\u1ed9 CSS trong ID \u0111\u1ec3 b\u1ea3o v\u1ec7 giao di\u1ec7n website *\/\n    #rosaleen-policy-page {\n        font-family: inherit;\n        color: #4a4a4a;\n        line-height: 1.8;\n        max-width: 900px; \/* Thu h\u1eb9p chi\u1ec1u r\u1ed9ng \u0111\u1ec3 d\u1ec5 \u0111\u1ecdc h\u01a1n *\/\n        margin: 0 auto;\n        padding: 20px 0;\n    }\n\n    #rosaleen-policy-page p {\n        margin-bottom: 15px;\n        text-align: justify;\n        font-size: 15.5px;\n    }\n\n    \/* Ti\u00eau \u0111\u1ec1 ch\u00ednh c\u1ee7a t\u1eebng ph\u1ea7n (Ph\u1ea7n l\u1edbn) *\/\n    #rosaleen-policy-page .policy-section-title {\n        font-family: \"Playfair Display\", Georgia, serif;\n        font-size: 28px;\n        color: #2c3e50;\n        margin: 50px 0 30px;\n        padding-bottom: 15px;\n        border-bottom: 1px solid #e8e4de;\n        text-transform: uppercase;\n        letter-spacing: 1px;\n    }\n\n    #rosaleen-policy-page .policy-section-title:first-child {\n        margin-top: 0;\n    }\n\n    \/* C\u1ea5u tr\u00fac t\u1eebng \u0111i\u1ec1u kho\u1ea3n (S\u1ed1 b\u00ean tr\u00e1i, ch\u1eef b\u00ean ph\u1ea3i) *\/\n    #rosaleen-policy-page .policy-item {\n        display: flex;\n        align-items: flex-start;\n        margin-bottom: 30px;\n    }\n\n    #rosaleen-policy-page .policy-num {\n        font-family: \"Playfair Display\", Georgia, serif;\n        font-size: 24px;\n        font-weight: bold;\n        color: #a67c52; \/* M\u00e0u v\u00e0ng \u0111\u1ed3ng th\u01b0\u01a1ng hi\u1ec7u *\/\n        min-width: 45px;\n        line-height: 1.2;\n        padding-top: 2px;\n    }\n\n    #rosaleen-policy-page .policy-content {\n        flex: 1;\n    }\n\n    #rosaleen-policy-page .policy-content h4 {\n        font-family: inherit;\n        font-size: 16px;\n        color: #2c3e50;\n        margin: 0 0 10px 0;\n        text-transform: uppercase;\n        letter-spacing: 0.5px;\n        font-weight: 600;\n    }\n\n    \/* Danh s\u00e1ch d\u1ea1ng d\u1ea5u ch\u1ea5m (Bullet points) *\/\n    #rosaleen-policy-page .policy-list {\n        list-style: none !important;\n        padding: 0 0 0 15px !important;\n        margin: 15px 0 !important;\n    }\n\n    #rosaleen-policy-page .policy-list li {\n        position: relative;\n        padding-left: 20px;\n        margin-bottom: 10px;\n        font-size: 15.5px;\n    }\n\n    #rosaleen-policy-page .policy-list li::before {\n        content: '\u2666';\n        color: #a67c52;\n        position: absolute;\n        left: 0;\n        font-size: 11px;\n        top: 2px;\n    }\n\n    \/* H\u1ed9p nh\u1ea5n m\u1ea1nh (Highlight box) cho ph\u1ea7n Th\u00f4ng tin c\u00e1 nh\u00e2n *\/\n    #rosaleen-policy-page .highlight-box {\n        background-color: #fdfbf9;\n        border: 1px solid #f0e9df;\n        padding: 30px;\n        border-radius: 8px;\n        margin-top: 40px;\n    }\n    \n    #rosaleen-policy-page .highlight-box .policy-section-title {\n        margin-top: 0;\n        border-bottom: none;\n        padding-bottom: 0;\n        margin-bottom: 20px;\n    }\n\n    \/* Th\u00f4ng tin li\u00ean h\u1ec7 *\/\n    #rosaleen-policy-page .contact-text {\n        font-style: italic;\n        color: #666;\n        margin-top: 20px;\n        padding: 15px;\n        background: #f9f9f9;\n        border-left: 3px solid #a67c52;\n    }\n\n    \/* Responsive cho \u0111i\u1ec7n tho\u1ea1i *\/\n    @media (max-width: 768px) {\n        #rosaleen-policy-page .policy-item {\n            flex-direction: column;\n        }\n        #rosaleen-policy-page .policy-num {\n            margin-bottom: 5px;\n            font-size: 22px;\n        }\n        #rosaleen-policy-page .policy-section-title {\n            font-size: 24px;\n        }\n    }\n<\/style>\n\n<div id=\"rosaleen-policy-page\">\n\n    <h2 class=\"policy-section-title\">General Terms and Conditions<\/h2>\n    \n    <div class=\"policy-item\">\n        <div class=\"policy-num\">1.<\/div>\n        <div class=\"policy-content\">\n            <h4>Scope of application<\/h4>\n            <p>These General Terms and Conditions apply to all bookings, stays, and related services provided by Rosaleen Boutique Hotel to customers through our website or any other booking channel.<\/p>\n        <\/div>\n    <\/div>\n\n    <div class=\"policy-item\">\n        <div class=\"policy-num\">2.<\/div>\n        <div class=\"policy-content\">\n            <h4>Booking and Confirmation<\/h4>\n            <p>Reservations are only considered confirmed upon confirmation by the Hotel via written or electronic means. Customers are responsible for providing accurate personal information and making payments during the booking process.<\/p>\n        <\/div>\n    <\/div>\n\n    <div class=\"policy-item\">\n        <div class=\"policy-num\">3.<\/div>\n        <div class=\"policy-content\">\n            <h4>Check-in and Check-out<\/h4>\n            <ul class=\"policy-list\">\n                <li><strong>Check-in time:<\/strong> 14:00<\/li>\n                <li><strong>Check-out time:<\/strong> 12:00<\/li>\n            <\/ul>\n            <p>Early check-in or late check-out can be arranged upon request and may incur additional charges.<\/p>\n        <\/div>\n    <\/div>\n\n    <div class=\"policy-item\">\n        <div class=\"policy-num\">4.<\/div>\n        <div class=\"policy-content\">\n            <h4>Room Rates and Payment<\/h4>\n            <p>All room rates are listed in VND and include applicable taxes, unless otherwise stated. Payment can be made by credit card, debit card, or other accepted methods. The hotel reserves the right to hold or deduct funds from the provided payment card, subject to the terms of the reservation.<\/p>\n        <\/div>\n    <\/div>\n\n    <div class=\"policy-item\">\n        <div class=\"policy-num\">5.<\/div>\n        <div class=\"policy-content\">\n            <h4>Cancellation and No-show Policy<\/h4>\n            <p>Cancellation terms may vary depending on the room rate and booking channel. In the event of a no-show, a fee will be charged as stated in the booking confirmation.<\/p>\n        <\/div>\n    <\/div>\n\n    <div class=\"policy-item\">\n        <div class=\"policy-num\">6.<\/div>\n        <div class=\"policy-content\">\n            <h4>Customer&#039;s Responsibilities<\/h4>\n            <p>Guests must respect the property, staff, and other guests of the Hotel. Any damage caused intentionally or negligently will be charged to the guest. The Hotel reserves the right to refuse service or terminate the stay in case of inappropriate behavior.<\/p>\n        <\/div>\n    <\/div>\n\n    <div class=\"policy-item\">\n        <div class=\"policy-num\">7.<\/div>\n        <div class=\"policy-content\">\n            <h4>Hotel Responsibilities<\/h4>\n            <p>The hotel is not responsible for loss, theft, or damage to personal property unless proven to be at the hotel&#039;s fault. Guests are advised to use the in-room safety deposit box to store valuables.<\/p>\n        <\/div>\n    <\/div>\n\n    <div class=\"policy-item\">\n        <div class=\"policy-num\">8.<\/div>\n        <div class=\"policy-content\">\n            <h4>Force majeure<\/h4>\n            <p>The hotel is not liable for delays or non-performance of obligations due to events beyond its reasonable control, including natural disasters, strikes, or government restrictions.<\/p>\n        <\/div>\n    <\/div>\n\n    <div class=\"policy-item\">\n        <div class=\"policy-num\">9.<\/div>\n        <div class=\"policy-content\">\n            <h4>Applicable Law and Jurisdiction<\/h4>\n            <p>These Terms and Conditions are governed by the laws of Vietnam. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Hue City.<\/p>\n            <div class=\"contact-text\">For further information or inquiries, please contact us via email: <strong>info@rosaleenhotel.com<\/strong><\/div>\n        <\/div>\n    <\/div>\n\n\n    <h2 class=\"policy-section-title\">Privacy Policy<\/h2>\n\n    <div class=\"policy-item\">\n        <div class=\"policy-num\">1.<\/div>\n        <div class=\"policy-content\">\n            <h4>Introduce<\/h4>\n            <p>At Rosaleen Boutique Hotel, we value your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make reservations, or stay at our hotel.<\/p>\n        <\/div>\n    <\/div>\n\n    <div class=\"policy-item\">\n        <div class=\"policy-num\">2.<\/div>\n        <div class=\"policy-content\">\n            <h4>Information we collect<\/h4>\n            <p>We may collect personal information such as:<\/p>\n            <ul class=\"policy-list\">\n                <li>Full name, contact information (email, phone number, address).<\/li>\n                <li>Booking and payment information.<\/li>\n                <li>Customer preferences and special requests.<\/li>\n                <li>Information is automatically collected via cookies or analytics tools (e.g., IP address, browser type, time of visit).<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n\n    <div class=\"policy-item\">\n        <div class=\"policy-num\">3.<\/div>\n        <div class=\"policy-content\">\n            <h4>How we use information<\/h4>\n            <ul class=\"policy-list\">\n                <li>We will process and confirm your booking.<\/li>\n                <li>Providing a personalized and comfortable stay experience.<\/li>\n                <li>We will send you special offers, promotions, or updates (only with your consent).<\/li>\n                <li>Improve services, facilities, and website performance.<\/li>\n                <li>Comply with legal and administrative requirements.<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n\n    <div class=\"policy-item\">\n        <div class=\"policy-num\">4.<\/div>\n        <div class=\"policy-content\">\n            <h4>Data Protection &amp; Information Sharing<\/h4>\n            <p>We employ rigorous security measures to protect your personal information from unauthorized access, misuse, or loss. Access to your data is limited to authorized employees and service partners.<\/p>\n            <p>Your data may be shared with trusted third parties such as payment processors, booking platforms, or IT service providers \u2013 but only for purposes necessary to provide the service. <strong>We do not sell or share your information with anyone.<\/strong><\/p>\n        <\/div>\n    <\/div>\n\n    <div class=\"policy-item\">\n        <div class=\"policy-num\">5.<\/div>\n        <div class=\"policy-content\">\n            <h4>Your rights<\/h4>\n            <p>You have the right to access, edit, or request the deletion of your personal data. Rosaleen Boutique Hotel may update this Policy from time to time, and the latest version will always be posted on the website.<\/p>\n            <div class=\"contact-text\">For any privacy-related inquiries, please contact: <strong>info@rosaleenhotel.com<\/strong><\/div>\n        <\/div>\n    <\/div>\n\n\n    <h2 class=\"policy-section-title\">Legal Notice<\/h2>\n\n    <div class=\"policy-item\">\n        <div class=\"policy-num\">1.<\/div>\n        <div class=\"policy-content\">\n            <h4>Intellectual property rights<\/h4>\n            <p>This website and its contents are the property of [Company Name]. <strong>Le Carr\u00e9 Hue<\/strong>. All content on this website \u2013 including text, images, logos, designs, and graphics \u2013 is the property of Rosaleen Boutique Hotel or its legally licensed partners. Accessing, browsing, or using this website signifies your agreement to abide by these terms. Any copying, modification, or distribution without written permission is strictly prohibited.<\/p>\n        <\/div>\n    <\/div>\n\n    <div class=\"policy-item\">\n        <div class=\"policy-num\">2.<\/div>\n        <div class=\"policy-content\">\n            <h4>Limitation of Liability &amp; Accuracy<\/h4>\n            <p>The hotel strives to ensure that all information posted on the website is accurate and up-to-date. However, content may be changed without prior notice. The hotel is not responsible for any losses arising from accessing or using this website, including system errors, service interruptions, or viruses. Links to third-party websites are for informational purposes only.<\/p>\n        <\/div>\n    <\/div>\n\n    <div class=\"policy-item\">\n        <div class=\"policy-num\">3.<\/div>\n        <div class=\"policy-content\">\n            <h4>Applicable Law and Contact<\/h4>\n            <p>This Legal Notice is governed by the laws of Vietnam. Any disputes will be subject to the exclusive jurisdiction of the courts in Hue City.<\/p>\n            <div class=\"contact-text\">Legal support and services hotline: <strong>(+84) 234 3946555<\/strong><\/div>\n        <\/div>\n    <\/div>\n\n    <div class=\"highlight-box\">\n        <h2 class=\"policy-section-title\" style=\"text-align: center;\">Collection of Personal Information<\/h2>\n        <p>Personal information includes any data that helps identify you as an individual. At Rosaleen Boutique Hotel, we may collect and process your information during the booking process, your stay, or when you use our services.<\/p>\n        \n        <div style=\"display: flex; flex-wrap: wrap; gap: 20px; margin-top: 20px;\">\n            <div style=\"flex: 1; min-width: 250px;\">\n                <h4 style=\"color: #a67c52; margin-bottom: 10px; font-size: 16px;\">The data collected includes:<\/h4>\n                <ul class=\"policy-list\">\n                    <li>Full name, gender, date of birth.<\/li>\n                    <li>Contact information (address, phone number, email).<\/li>\n                    <li>Passport\/identification information.<\/li>\n                    <li>Payment information, booking details, and stay history.<\/li>\n                    <li>Preferences, special requests, or feedback.<\/li>\n                    <li>Technical data when accessing the website (IP address, browser).<\/li>\n                <\/ul>\n            <\/div>\n            <div style=\"flex: 1; min-width: 250px;\">\n                <h4 style=\"color: #a67c52; margin-bottom: 10px; font-size: 16px;\">Purpose of use:<\/h4>\n                <ul class=\"policy-list\">\n                    <li>Secure booking and payment processing.<\/li>\n                    <li>Providing services tailored to individual needs.<\/li>\n                    <li>Ensure security and compliance with legal regulations.<\/li>\n                    <li>Contact us for confirmation, support, or to send promotional information (with your consent).<\/li>\n                <\/ul>\n            <\/div>\n        <\/div>\n        <p style=\"margin-top: 20px; text-align: center; font-style: italic; color: #666; font-size: 14.5px;\">All personal information is stored and protected in accordance with Rosaleen Boutique Hotel&#039;s Privacy Policy, ensuring absolute confidentiality and security for our guests.<\/p>\n    <\/div>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Th\u00f4ng tin \u0110i\u1ec1u kho\u1ea3n v\u00e0 \u0110i\u1ec1u ki\u1ec7n Chung 1. Ph\u1ea1m vi \u00e1p d\u1ee5ng Nh\u1eefng \u0110i\u1ec1u kho\u1ea3n v\u00e0 \u0110i\u1ec1u ki\u1ec7n Chung n\u00e0y \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho t\u1ea5t c\u1ea3 c\u00e1c \u0111\u1eb7t ph\u00f2ng, l\u01b0u tr\u00fa v\u00e0 c\u00e1c d\u1ecbch v\u1ee5 li\u00ean quan do Kh\u00e1ch s\u1ea1n Rosaleen Boutique cung c\u1ea5p cho kh\u00e1ch h\u00e0ng th\u00f4ng qua trang web c\u1ee7a ch\u00fang t\u00f4i [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1823","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rosaleenhotel.com\/en\/wp-json\/wp\/v2\/pages\/1823","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rosaleenhotel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rosaleenhotel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rosaleenhotel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rosaleenhotel.com\/en\/wp-json\/wp\/v2\/comments?post=1823"}],"version-history":[{"count":10,"href":"https:\/\/rosaleenhotel.com\/en\/wp-json\/wp\/v2\/pages\/1823\/revisions"}],"predecessor-version":[{"id":1950,"href":"https:\/\/rosaleenhotel.com\/en\/wp-json\/wp\/v2\/pages\/1823\/revisions\/1950"}],"wp:attachment":[{"href":"https:\/\/rosaleenhotel.com\/en\/wp-json\/wp\/v2\/media?parent=1823"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}